Cancellation & Refund Policy

Company Information

OKRank is a digital growth and marketing brand operated by Spingtree Private Limited, a company registered under the laws of India. All payments, subscriptions, and services provided under the OKRank brand are governed by this policy.

• Company Name: Spingtree Private Limited
• Brand: OKRank
• GSTIN: 06ABECS6848J1ZV
• Jurisdiction: India

General Cancellation & Refund Policy

OKRank primarily offers digital services, tools, subscriptions, consulting, and marketing execution. Due to the nature of these services, all purchases made on OKRank are generally non-refundable unless explicitly stated otherwise.

By purchasing any service, plan, or subscription from OKRank, you acknowledge that you understand the scope of work, delivery timelines, and limitations associated with digital marketing and growth services.

Service Cancellation

Clients may request cancellation of an active service or subscription by contacting OKRank through official communication channels. However, cancellations do not automatically entitle the client to a refund.

• • Cancellation requests must be submitted in writing
• • Services already initiated or delivered cannot be reversed
• • Ongoing subscriptions remain active until the end of the billing cycle

Any work completed prior to cancellation will be considered delivered and chargeable.

SEO, AI SEO & Marketing Services

SEO, AI Search Optimization, Local SEO, Paid Ads, and related marketing services involve strategy, planning, setup, execution, and ongoing effort. These services are time-intensive and resource-driven.

• • No refunds once SEO or marketing work has started
• • No refunds for ranking fluctuations or lack of results
• • Algorithm updates or platform changes are outside our control

Marketing outcomes depend on multiple external factors including competition, budget, industry demand, and platform algorithms.

Paid Advertising & Ad Spend

Paid advertising services involve third-party platforms such as Google Ads, Meta Ads, LinkedIn, or others.

• • Ad spend paid to platforms is non-refundable
• • OKRank service fees are non-refundable once execution begins
• • Account bans, rejections, or platform issues do not qualify for refunds

Free & Paid Tools / Subscriptions

OKRank offers free and paid SEO audit tools, checkers, and diagnostic platforms. Paid subscriptions provide enhanced usage limits and features.

• • Subscription fees are billed in advance
• • No refunds for partial usage or unused periods
• • Downgrades apply from the next billing cycle

Online PR & Digital Media Publishing

Online PR and media publishing involve third-party publishers, editorial teams, and platform policies.

• • Once content is published, no refunds are possible
• • Removal of articles by publishers does not qualify for refunds
• • Longevity of articles is not guaranteed

Payments & Gateways

Payments on OKRank are processed through third-party payment gateways such as Razorpay, PhonePe, Paytm, UPI providers, or card networks.

OKRank does not store card numbers, CVV details, or banking credentials. Refund timelines, if approved, depend on the payment gateway and banking system.

Exceptional Refund Cases

Refunds may be considered only in exceptional cases such as:

• • Duplicate payments
• • Technical billing errors
• • Services not initiated due to internal error

Any refund approval is at the sole discretion of OKRank.

Limitation of Liability

OKRank shall not be liable for any indirect, incidental, or consequential losses arising from service cancellation, non-performance expectations, or business impact.